Cookie Policy
Table of Contents
1. What Are Cookies?
This Cookie Policy explains how PetGlaze Pte. Ltd. ("PetGlaze," "we," "us," or "our") uses cookies and similar tracking technologies (such as web beacons, pixels, and local storage) when you visit our website at https://petglaze.com (the "Site").
Cookies are small data files stored on your computer, tablet, or mobile device when you visit a website. They are widely used by online businesses to make websites work more efficiently, provide customized shopping experiences, keep track of shopping cart contents, and supply analytical insights to site operators.
2. How PetGlaze Uses Cookies
We use cookies and related tracking technologies to improve your experience on our Site. This includes keeping your custom pet artwork configurations saved while you browse, remembering your currency preferences, analyzing how visitors interact with our pages, and delivering personalized marketing communications via email and digital advertising networks.
Your Control Over Cookies: You have full control over non-essential cookies. You can accept, reject, or customize your cookie preferences at any time through our Cookie Preference Banner or via your web browser settings.
3. Categories of Cookies We Use
We classify the cookies used on PetGlaze into four primary categories based on their purpose and functionality:
A. Strictly Necessary Cookies
These cookies are essential for the operation of our Site and cannot be switched off in our systems. They enable core functionalities such as secure user login, cart persistence during custom order setup, and checkout processing. You can set your browser to block these cookies, but essential portions of the Site will not function properly.
B. Performance & Analytics Cookies
These cookies collect aggregated, anonymous information about how visitors navigate and interact with our Site (e.g., page visit counts, loading speeds, traffic sources). They help us identify popular custom products, optimize store navigation, and refine user experience.
C. Functional Cookies
Functional cookies allow our Site to remember choices you make (such as your preferred currency, language, or region) and provide enhanced, more personalized features during subsequent visits.
D. Targeting & Marketing Cookies
These cookies are set through our Site by authorized third-party advertising partners (such as Meta and Google). They are used to build a profile of your interests and show you relevant advertisements on other websites, as well as measure the efficiency of our ad campaigns.
4. Specific Cookies Deployed on PetGlaze
The table below provides an overview of the key first-party and third-party cookies utilized on our store:
| Cookie Name / Provider | Category | Purpose & Function | Retention Period |
|---|---|---|---|
_shopify_y / _shopify_s
|
Strictly Necessary | Shopify analytics and session tracking for cart and checkout navigation. | Session / 1 Year |
cart_currency |
Functional | Remembers your selected currency preference across store pages. | 14 Days |
_ga / _ga_* (Google) |
Analytics | Google Analytics 4 cookies used to distinguish unique visitors and measure site usage metrics. | 2 Years |
_fbp (Meta / Facebook) |
Marketing | Meta Pixel cookie used to deliver targeted advertisements and track conversion events. | 3 Months |
klaviyoOnsite |
Functional / Marketing | Identifies returning newsletter subscribers and tracks email sign-up preferences. | 2 Years |
5. Third-Party Tracking Pixels & Analytics
In addition to cookies, PetGlaze utilizes web beacons and pixel tags integrated with key service platforms:
- Google Analytics 4: Measures visitor behavior, conversion metrics, and device analytics. IP addresses are anonymized prior to storage in accordance with global privacy standards.
- Meta Pixel: Enables PetGlaze to present tailored advertisements to users on Facebook and Instagram based on previous store interactions.
- Klaviyo Tracking: Tracks user interaction with our promotional emails and abandoned carts to ensure relevant follow-up offers.
6. Managing Your Cookie Preferences
You can manage and alter your consent choices at any time:
- On Our Site: Click the "Cookie Preferences" link located in the footer of PetGlaze.com to re-open our consent manager and adjust your settings for non-essential cookies.
- Browser Controls: Most modern web browsers allow you to block or delete cookies via settings. Visit your browser’s help section for instructions (e.g., Chrome, Safari, Firefox, Edge).
- Third-Party Opt-Out Tools: You can opt out of targeted digital advertising via industry tools such as the Digital Advertising Alliance or the European Interactive Digital Advertising Alliance.
7. Global Privacy Controls (GPC)
PetGlaze supports Global Privacy Control (GPC) signals transmitted by modern browsers. If our system detects an enabled GPC signal, we will automatically treat it as a valid opt-out request for targeted marketing and non-essential cookie tracking for that browser session.
8. Updates to This Cookie Policy
We may update this Cookie Policy periodically to reflect technological adjustments, regulatory updates, or changes in our operational procedures. Any updates will be posted directly to this page with a revised "Last Updated" date.
9. Contact
If you have any questions about this Cookie Policy, please contact us.