CUSTOMER CARE
Shipping Information
Handcrafted with care, carefully packaged, and delivered with confidence.
Production Time
Complex or multi-pet commissions may require additional time.
Estimated production time: 1–3 weeks.
Final Processing
Each completed artwork is carefully inspected and packaged.
Processing time: 1–3 business days.
Please Note
Production begins after your photo has been approved and your artwork proof has been confirmed. If we need clearer reference photos or are waiting for your approval, production may take longer than the estimated timeline.
Estimated Shipping Times
| Destination | Estimated Delivery |
|---|---|
| United States | 7–14 Business Days |
| Canada | 7–14 Business Days |
| Europe | 7–15 Business Days |
| Australia & New Zealand | 7–15 Business Days |
| Other Countries | Varies |
Worldwide Shipping
We ship to most countries worldwide. Customs duties or taxes may apply depending on your destination.
Order Tracking
Tracking details will be emailed once your order has been dispatched.
Address Changes
Please contact us before dispatch if you need to update your shipping address.
Lost or Damaged Packages
Contact us within 7 days if your parcel arrives damaged or appears to be lost.
Need More Help?
Our team is happy to assist with questions about your order, production timeline, tracking, or delivery.