Yes. Every PetGlaze portrait is individually hand-painted by a professional artist.

We never use AI-generated prints, digital transfers, or mass production. Each artwork is created by hand, making every piece unique.

We carefully select premium materials based on each artwork.

Depending on the product, your portrait may be painted on:

• Genuine natural tree bark

• High-quality ceramic mugs

• Ceramic tiles

• Fine art paper

Every material is chosen to create a lasting keepsake that celebrates your pet.

Absolutely.

We can create portraits of dogs, cats, birds, rabbits, horses, reptiles, and many other beloved companions.

If your pet has feathers, scales, or fur—we'd love to paint them.

Yes.

Natural tree bark has its own texture, shape, and grain, while every hand-painted portrait reflects the individual style of the artist.

No two PetGlaze artworks are ever exactly alike—that's part of what makes each keepsake so special.

Simply choose your preferred product, upload your favourite photo, and complete checkout.

Our artists will carefully transform your photo into a one-of-a-kind hand-painted portrait made just for you.

For the best results, we recommend:

• A high-resolution photo

• Good natural lighting

• Your pet's face clearly visible

• Minimal filters or heavy editing

If you're unsure whether your photo is suitable, feel free to contact us before ordering.

Yes.

If you have special requests—such as removing the background, changing colours, adding a name, or combining multiple pets—please leave a note with your order or contact us before production begins.

We'll do our best to accommodate your request.

Yes.

Many of our products can feature multiple pets in a single artwork.

If you'd like to include two or more pets, please contact us before placing your order so we can recommend the best size and composition.

Because every portrait is painted by hand, production typically takes 7–14 business days.

Shipping times vary depending on your location.

You'll receive tracking information once your order has been dispatched.

Yes.

PetGlaze proudly ships worldwide.

Shipping times and costs are calculated at checkout based on your destination.

Every order is carefully inspected before shipping.

Your artwork is securely packaged using protective materials to help ensure it arrives safely and in excellent condition.

Absolutely.

Many customers choose PetGlaze to honour a beloved companion who has crossed the rainbow bridge.

Every portrait is created with care, respect, and compassion, offering a meaningful way to celebrate a life filled with love.

Because every portrait is custom-made, we generally cannot accept returns or exchanges for personalised items.

However, if your order arrives damaged or there is an issue with your artwork, please contact us within 7 days of delivery. We'll work with you to make it right.

We're always happy to help.

You can reach us anytime through our Contact page or by email.

We usually respond within 24 hours on business days.