DELIVERY
Made Just for You
Every PetGlaze artwork is handcrafted to order by our professional artists.
Production Time
- Typically 7–14 business days, depending on the artwork and approval process.
- If artwork approval is delayed, production time will be extended accordingly.
Shipping
- Free worldwide shipping on all orders.
- Standard delivery usually takes 8–16 business days after dispatch.
Need It Sooner?
If you have a special occasion or require expedited production or shipping, please contact us before placing your order. We'll do our best to accommodate your timeline whenever possible.
RETURNS
Custom Artwork Policy
As every PetGlaze piece is handcrafted and personalised specifically for you, custom orders cannot be returned, refunded, or exchanged due to a change of mind.
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery. We'll work with you to provide an appropriate solution, including a replacement where applicable.
As each piece is individually hand-painted, slight variations in brushstrokes, colours, and fine details are a natural characteristic of handmade artwork and should not be considered defects. These subtle variations are part of what makes every PetGlaze creation truly one of a kind.
Your satisfaction is important to us, and we'll always do our best to make things right.